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IT Security Staffing Ratios and Trends
There is little doubt that security professionals remain in strong demand. Yet the percentage of IT employees actually dedicated to security in any given IT organization is relatively small and has been declining, somewhat surprisingly, over the past three years. In this study, we provide three metrics for security staffing: security staff as percentage of total IT staff, number of users per security professional, and number of network support employees per security professional. We first examine the trend in security staffing by analyzing staffing ratios for the composite sample. We then provide the three metrics by organization size. Third, we show how these metrics vary by industry sector. Finally, we examine how outsourcing, network complexity, and the number of network sites can influence security staffing needs. We conclude with our assessment of current trends in security staffing. (7 pp., 12 figs.) [Executive Summary]
August, 2008
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Factors Influencing IT Employee Turnover Rates
Because it is generally less expensive to retain good employees than find new ones, lowering turnover rates is a good strategy for reducing IT personnel expenses. In this study, we examine current trends in turnover rates and provide benchmarks for turnover by organization size. We then examine 11 factors commonly believed to influence employee retention, specifically: education and training opportunities, flexible schedules, work environment, social environment, incentive pay/bonuses, base salaries, insurance benefits, employee recognition programs, paid time off, retirement programs, and telecommuting opportunities. We assess how IT executives rank the importance of these factors, and we measure the impact of each factor on actual turnover rates. We conclude with recommendations on how organizations can most cost-effectively reduce turnover. (7 pp., 9 figs.)[Executive Summary]
August, 2008
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Virtualization, Business Intelligence, Automation Top List of IT Investments
A Computer Economics study finds that about 30% of IT spending in 2008 will go toward new initiatives. But where are those new-initiative dollars going? This Research Byte is a summary of our full report, which analyzes the top 10 IT initiatives for 2008 in terms of new investment dollars.
July, 2008
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Top IT Investment Areas for 2008
According to our study of over 200 IT managers, about 30% of IT spending this year will go towards new initiatives (as opposed to ongoing, "keeping the lights on" spending). But where are those new-initiative dollars going? In this study, we examine where IT organizations are most frequently spending their new-initiative dollars to gain efficiencies, improve service levels, and support business objectives. (5 pp., 8 figs.)[Executive Summary]
July, 2008
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IT Budget, Capital Spending Growth Weakening, According to Computer Economics
(IRVINE, Calif.) Computer Economics' 19th annual study on IT spending, staffing, and technology trends indicates that enterprises are putting the brakes on capital spending this year while restraining IT operational budget growth to 4.0%.
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 1, Executive Summary
Chapter 1 of our 2008/2009 IT Spending, Staffing, and Technology Trends study provides a detailed analysis of the major findings from this year's study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology. (36 pp., 16 figs.)[Full Study Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 2, Composite Benchmarks
Chapter 2 provides composite metrics for all organizations surveyed across all sectors. IT covers the demographics and IT intensity of the survey participants; IT operational spending statistics, including percentage of revenue, per employee, per user, and per desktop metrics; IT budget line item ratios; IT capital spending metrics; hardware platform and OS trends; and IT staffing metrics. For a complete description of all metrics, please see the full study description. (68 pp., 43 figs.)Update Jan, 2009: Includes revised outlook for 2009 IT spending and staffing levels and forecast for 2009-2010, based on our special survey in late 2008. [Full Study Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 3, Technology Adoption Trends
Chapter 3 provides the state of adoption for 25 important technologies and IT initiatives. These include server virtualization, data center consolidation, application consolidation, IT vendor consolidation, storage virtualization, business Intelligence applications, Java EE and .NET for service-oriented architecture (SOA), software as a service (SaaS), AJAX programming, legacy system renewal, open source business applications, IT asset management systems, data center automation tools, network support automation, desktop support automation, service desk self-support systems, Linux on the desktop, Microsoft Vista, Unified communications/unified messaging, Voice over IP (VoIP), web conferencing, WAN optimization/acceleration, 10G Ethernet, and Global positioning systems (GPS). (30 pp., 25 figs.)[Full Study Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 4, ROI and TCO Trends
Chapter 4 reports the economic experiences of our respondents with 14 technologies and IT initiatives, as follows: server virtualization, storage virtualization, data center consolidation, application system consolidation, business Intelligence applications, service-oriented architecture (SOA), software as a service (SaaS), legacy system renewal, open source business applications, IT asset management systems, Voice over IP (VoIP), unified communications/unified messaging, web conferencing, and global positioning systems (GPS). For each technology or IT initiative, we report the percentage of organizations with positive ROI, breakeven ROI, and negative ROI. In addition, we report the percentage of organizations that experienced a lower TCO (total cost of ownership) than budgeted, the same TCO as budgeted, or a higher TCO than budgeted. (34 pp., 28 figs.)[Full Study Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 5, IT Management Best Practices
This chapter provides insights into the stages of adoption for 19 selected management practices. For each management practice, we report the percentage of organizations that are considering, implementing, partially practicing, or fully practicing each best practice. The best practices include IT participation in business strategy, IT steering committee, IT change control board, IT balanced scorecard, multi-year IT strategic plan, benchmarking IT spending and staffing, chargeback of IT costs to user departments, COBIT, IT Infrastructure Library (ITIL), ISO 17799 (ISO/IEC 27002), application portfolio management (APM), surveying user satisfaction, publishing IT service level metrics, project management office (PMO), lock-down of user desktop administration rights, active contributions to open source development, standardization of desktop images, standardization of server OS images, and telecommuting for IT staff. (24 pp., 19 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 6, IT Outsourcing Trends
This report provides detailed analysis for 11 categories of outsourcing: data center operations, help desk, desktop support, application development, application maintenance, database administration, website or e-commerce systems, data network operations, voice network operations, disaster recovery services, and IT security. Metrics include the percentage of organizations that use outside service providers, the percentage of work outsourced, outsourcing costs as a percentage of the total IT operational budget, change this year in the level of outsourcing, and customer satisfaction. Analysis of offshoring share of the outsourced work is also included. (53 pp., 55 figs.)[Detailed Description of This Chapter][Full Description of IT Spending Study]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 7, Benchmarks by Organization Size
Chapter 7 provides benchmarks broken down by organization size, across all sectors. Organization size categories are large organizations (more than U.S. $1 billion in annual revenue), medium organizations ($350 million to $1 billion in annual revenue), and small organizations ($50 million to $350 million in annual revenue). Respondents with less than $50 million in annual revenue are not included in our study. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). Each metric is reported by organization size. (73 pp., 45 figs.)Update Jan, 2009: Includes revised outlook for 2009 IT spending and staffing levels and forecast for 2009-2010, based on our special survey in late 2008.[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 8, Banking and Finance Sector Benchmarks
Chapter 8 provides benchmarks for banking and finance organizations across all organizational sizes. Respondents in this sector this year include commercial banks, lenders, security brokerage firms, and other types of banking and finance organizations. The banks include several regional, super-regional, and money center banks. Insurance firms are not included in this chapter, but are covered in Chapter 9. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 9, Insurance Sector Benchmarks
Chapter 9 provides benchmarks for insurance organizations across all organizational sizes. Respondents in this sector this year include property and casualty insurers, life insurance companies, reinsurance companies, and other types of insurance firms. This sector includes health insurance firms, but not health plans that are directly engaged in healthcare delivery; healthcare providers are covered in Chapter 10. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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IT Spending and Staffing 2008/2009: Chapter 10, Healthcare Sector Benchmarks
Chapter 10 provides benchmarks for healthcare provider organizations across all organizational sizes. Respondents in this sector this year include hospital groups, community hospitals, integrated regional health systems, physicians groups, and other types of healthcare organizations. Health insurance and managed care firms are not included in this chapter, but are covered in Chapter 9. The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (63 pp., 41 figs.)[Full Report Description]
July, 2008
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