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Mobile App Adoption and Customer Experience 2019
While the dream of a fully mobile enterprise is not yet here, the quest continues with increasing investment in mobile applications. This report provides an overview of mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We look at the return on investment experience, total cost of ownership experience, considered or planned uses for new mobile app investment, as well as the platforms on which companies are developing mobile applications. We also assess which sectors are adopting mobile applications, and whether those organizations are developing mobile applications in-house, outsourcing the task, or relying on commercial software vendors. We conclude with recommendations to make the most of a mobile application investment. (20 pp., 10 fig.) [Research Byte]
March, 2019
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Appetite for Mobile Applications Still Strong
More than a decade since the Blackberry and iPhone changed the way mobile workers do their work, investment in an increasingly mobile workforce continues. This Research Byte is a summary of our full report, which covers mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations
March, 2019
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Artificial Intelligence Adoption Trends and Customer Experience 2019
Artificial intelligence (AI) is not a single technology but several closely grouped technologies that allow for a machine to absorb and analyze data in order to make a recommendation or take an action. AI is not yet a mature technology, but it is growing. Although only 13% of companies that completed our Technology Trends 2019 survey have adopted any type of AI solution, 24% indicate that they are investing in new AI capabilities. This report provides an overview of AI adoption and investment trends, providing data on how many organizations have solutions in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and which type of solutions are the most popular. We conclude with steps to consider when planning for an AI implementation. (21 pp., 11 fig.) [Research Byte]
March, 2019
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Artificial Intelligence Use Grows as Companies Leverage Embedded AI Capabilities
Artificial intelligence (AI) solutions are not yet widely implemented, although adoption and investment rates have risen in the past year as many companies look to invest in new capabilities. We expect the adoption and investment rates to continue to rise in the coming years as more IT organizations take advantage of AI capabilities increasingly being embedded in business applications. This Research Byte provides a summary of our full report on artificial intelligence adoption trends and customer experience.
March, 2019
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Network Support Staffing Ratios 2019
The importance of computer networks cannot be overstated in this digital age. Yet remarkably, network support staff levels dropped in recent years and show no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for reducing or at least maintaining the cost of network support staff. (21 pp., 9 fig.) [Research Byte]
March, 2019
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Network Support Staff Meeting New Demands Without Adding People
The importance of computer networks cannot be overstated in this digital age. Yet remarkably, network support staff levels dropped in recent years and show no signs of rebounding. The increasing need for bandwidth, security, analytics, and reliability has not driven up the ratio of network support staff to total IT staff in the typical organization. Rather, as with other infrastructure support functions, the data suggests that easier-to-support technology and automation are enabling IT organizations to do more with fewer people. This Research Byte summarizes the five-year trend in server support staffing ratios.
March, 2019
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Robotic Process Automation Showing Early Encouraging Success
Early adopters of robotic process automation (RPA) are finding positive return on investment and cost certainty, according to the Computer Economics Technology Trends 2019 study. RPA, along with IT security technology and enterprise asset management, is the newest technology to be added to the study, and it appears that despite current low adoption and investment rates, RPA will have a growing role in business in the years to come. This Research Byte provides an overview of RPA adoption trends and economic experience in the context of our full study.
March, 2019
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Technology Trends 2019
This major study provides insight into the customer experience and adoption rates for 15 technologies that are top-of-mind for IT leaders. The study also delves into satisfaction of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Forward looking, we also explore 18 future and early adopter technologies along with level of awareness and adoption (141 pp., 113 figs.) [Full Description and Sample Pages] [Research Byte]
February, 2019
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ERP Not a Dead Horse–Just Beat Harder
Once again, ERP ranks dead last in both ROI and total cost of ownership. Not surprisingly, it also ranks near the bottom in customer satisfaction. Nonetheless, ERP is a core foundational system for nearly all businesses, so business and IT leaders will simply have to redouble their efforts to ensure success. This Research Byte provides a look at the risk/reward profile for ERP in the context of our full study, Technology Trends 2019.
February, 2019
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Surfboard Maker, Dog Equipment Company Ride the Cloud ERP Wave
Cloud ERP vendor Acumatica has in the past year grown from 4,000 to 5,200 customers, including Ray Allen Manufacturing and Firewire Surfboards. The two small companies have many of the same growing pains. At Acumatica’s recent customer conference, we learned why they chose to implement Acumatica Cloud ERP.
February, 2019
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Server Support Staffing Ratios 2019
In state-of-the-art data centers—whether operated on-premises or by managed services providers—demand for server support administrators has been steadily declining over the past decade. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity. (23 pp, 10 fig.) [Research Byte]
February, 2019
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Server Support Staffing Declines as IT Organizations Shed On-Premises Infrastructure
The demand for server support administrators has been declining over the past decade, and this trend will continue. Why the decline? Cloud computing is allowing IT organizations to reduce their on-premises data center infrastructure, while virtualization and automation are making the servers that remain on-premises easier to administer. This Research Byte summarizes the five-year trend in server support staffing ratios.
February, 2019
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Oracle Cloud Infrastructure Helps Scale New BPO Provider
To compete with the cloud giants, Oracle needs to go beyond existing Oracle customers simply lifting and shifting on-premises workloads to its Oracle Cloud Infrastructure (OCI). It needs independent software vendors (ISVs) and service providers to build their businesses on OCI. One such service provider is OceanX, which offers an all-in-one subscription commerce platform.
January, 2019
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How Does IT Spending Vary by Industry and Company Size?
Some IT benchmarking metrics are more influenced by the size of the company than by the industry sector. On the other hand, there are some IT spending ratios that are more dependent on the industry sector than the size of the company. This Research Byte aids in understanding the differences in IT budget metrics and how they correlate to industry sector and organization size. We review these factors for IT spending metrics, IT budget ratios, and IT staffing ratios.
January, 2019
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IT Operational Efficiency Is the Theme, with Economic Outlook Uncertain
In our annual report on the IT spending and staffing outlook for the new year, we find that IT leaders worldwide have a positive outlook for the global economy, but despite that confidence, IT budgets appear to be growing only modestly. The cloud transition, as well as economic uncertainty, may be hindering budget growth. This research byte summarizes the full report, Worldwide IT Spending and Staffing Outlook for 2019.
January, 2019
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