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Worldwide IT Spending and Staffing Outlook for 2019
IT leaders all over the world have a positive outlook for the global economy, but despite that confidence, IT budgets are growing only modestly. Our Worldwide IT Spending and Staffing Outlook for 2019 provides data on the global and U.S./Canadian trends for IT spending and staffing in the coming year. This year, our report assesses IT operational and capital spending plans for 2019, organizational priorities for IT spending and investment, and plans for hiring, outsourcing, and pay raises for IT organizations worldwide and in the U.S. and Canada. (35 pp., 24 figs.) [Research Byte]
January, 2019
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Get Access to Our 2020 IT Spending Metrics
Our IT Spending Survey is now underway, and we're looking for additional qualified respondents. If you have access to your organization's IT budget, please apply now. If you qualify to participate and you complete the online survey, we'll send you the a number of our research publications (including the composite benchmarks from this study), at no charge--over $6,000 in value!
January, 2019
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Desktop Support Staff Levels Expected to Decline
Today’s desktop computers are not the headline-grabbing machines they were 30 years ago. Yet these desktop stalwarts still require technical support to maintain high levels of user satisfaction and productivity. For IT organizations, it is critical to understand how many desktop support personnel are needed. The Research Byte summarizes our full report on desktop support staffing ratios.
January, 2019
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Desktop Support Staffing Ratios 2019
Although desktop support personnel as a percentage of the total IT staff hit a five-year peak just last year, we expect this staffing level to decline in the near future. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end user support group, comprised of desktop support, help desk support, and the IT training/documentation staff. We conclude with strategies for improving the efficiency of the desktop support staff. (24 pp., 11 fig.) [Research Byte]
January, 2019
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E-commerce Systems Widely Used but Satisfaction Lags
For many companies, e-commerce systems are not a nice-to-have but essential to their survival in the digital world. Nevertheless, our research shows that success with e-commerce is far from guaranteed. This Research Byte provides a summary of our full report on CRM adoption trends and customer experience.
December, 2018
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E-Commerce Adoption Trends and Customer Experience 2018
For many companies, e-commerce systems are not a nice-to-have but essential to their survival in the digital world. Nevertheless, our research shows that success with e-commerce is far from guaranteed. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the return on investment experience, total cost of ownership experience, and which type of applications are the most popular. We conclude with important principles to apply in planning and implementing e-commerce systems. (21 pp., 11 fig.) [Research Byte]
December, 2018
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Why Are IT Salaries Not Rising More Sharply?
With a strong economy and low unemployment, we would expect IT salaries in the US to be strongly increasing. But the results of our 2019 survey shows they are growing only modestly. This Research Byte highlights some of the key reasons, based on the Computer Economics IT Salary Report 2019.
December, 2018
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IT Salary Report 2019
The Computer Economics IT Salary Report 2019 provides total compensation for 75 IT job functions for more than 400 U.S. metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2019 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles. (35 pp., 8 figs., plus salary tables) [Research Byte] [Full Description and Free Executive Summary]
December, 2018
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QA Staffing Volatile as Agile Blurs the Roles
Quality assurance has always played a vital role in IT. However, the role of QA as a discrete job position is in a state of flux. Most companies have abandoned, at least in part, the traditional waterfall software development model in favor of agile methodologies. This Research Byte provides a summary of our full report on QA staffing.
December, 2018
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IT Quality Assurance Staffing Ratios 2018
Staffing levels for IT quality assurance personnel are changing as the rise of agile development and DevOps embed software testing within the application development and maintenance role. In this study, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization. (21 pp., 7 fig.) [Research Byte]
December, 2018
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Respond to Our 2019 Technology Trends Survey
Respond to our annual technology trends survey and we'll send you our Technology Trends 2019 report as well as our IT Spending and Staffing Outlook for 2019. Take one survey and get two reports, with a total value of $1,290. The survey should only take about 20 minutes.
December, 2018
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Strategic Planning an Informal Affair in Most IT Organizations
Nearly all IT groups have some sort of strategic plan. However, only about a third of them plan IT strategy formally and consistently. As a result, the IT strategic plan will be of little use in guiding day-to-day priorities, leaving the IT organization without a roadmap for the future. This Research Byte provides a summary of our full report on IT strategic planning adoption and best practices.
December, 2018
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IT Strategic Planning Adoption and Best Practices
IT strategic planning is essential when the economy is good, as well when facing headwinds. The strategic road map can help an IT organization look beyond the pressures of quarter-to-quarter performance and stay focused on long-term goals, such as corporate growth and expansion, and guide it through periods of technology change. A strategic plan is also needed when major programs, such as an overhaul of legacy systems, require a long-term commitment beyond the current budget year. In this study, we describe the fundamental components of IT strategic planning, and assess current adoption trends by organization size and sector. We conclude with areas that should be addressed in the strategic IT road map. (17 pp., 6 pg.) [Research Byte]
December, 2018
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CRM Investment Heats Up as Buyers Seek Next-Gen Systems
CRM is a mature technology used by firms of all sizes. Nevertheless, more than half of our survey respondents are investing in new CRM capabilities. This Research Byte provides a summary of our full report on CRM adoption trends and customer experience.
November, 2018
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Business Analyst Staffing Ratios 2018
Business analysts as a percentage of the IT staff is on an overall upward trend, and we expect that trend to continue. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted function that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analyst using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the Application Group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector. (22 pp., 10 fig.) [Research Byte]
November, 2018
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