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Business Analyst Staffing Ratios 2011
The ranks of business analysts have been rising. An important first step in planning to staff this function is to understand the number of business analysts today’s IT organizations typically employ. Staffing levels for the business analyst are assessed using four metrics. These include business analysts as a percentage of the IT staff, business analysts as a percentage of the application group, users per business analyst, and applications per business analyst. We also present ratios by organization size and sector. (19 pp., 11 figs.) [Research Byte]
September, 2011
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Unified Communications Adoption and Experience
This study shows that early adopters are achieving positive results with unified communications, both in return on investment (ROI) and total cost of ownership (TCO). Risk appears low, due to predictable costs. While this technology is still early in its adoption cycle, our research points to rising interest. This article assesses the growth in unified communications by analyzing current adoption and investment activity and provides a view of the ROI and TCO experienced by adopters. We also examine adoption and investment rates by organization size and sector. (13 pp., 7 figs.) [Research Byte]
August, 2011
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Discrete Manufacturers Lead Rise in IT Capital Spending
Irvine, Calif.—Discrete manufacturing is one of the bright spots for capital spending on IT goods and services, according to the IT Spending and Staffing Benchmarks 2011/2012 study by Computer Economics. The study found that discrete manufacturers in the U.S. and Canada are increasing IT capital budgets by 12.5% this year, the highest of any sector in the study.
August, 2011
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IT Steering Committees: No. 1 IT Management Best Practice
IRVINE, CALIF. – Nearly 80% of all IT organizations have steering committees and 69% of those organizations make full use of their committees, meaning the committees meet regularly to align IT’s goals, objectives, and priorities with the needs of the business, according to the Computer Economics IT Management Best Practices 2011/2012 study.
August, 2011
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Healthcare Providers Boosting IT Staff Ranks
Irvine, Calif.—IT job seekers will find healthcare providers the most likely candidates for job openings, according to the IT Spending and Staffing Benchmarks 2011/2012 study by Computer Economics. The survey found that 61% of healthcare organizations are increasing IT staff headcount this year, well above the rate for all organizations in the study.
August, 2011
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IT Management Best Practices 2011/2012
As IT management matures as an organizational function, certain policies and disciplines show up again and again in the best-run IT organizations. In this study, we examine the maturity levels and growth rates of 15 selected IT management practices: IT steering committees; IT change control boards; disaster recovery testing; IT security policy compliance audits; IT strategic planning; user satisfaction surveys; project management office; IT spending benchmarking; IT performance metrics; project portfolio management; IT asset management systems; post-implementation audits; IT Infrastructure Library (ITIL); IT balanced scorecard; and open source contributions. (29 pp., 19 figs.) [Full Description and Sample Pages]
August, 2011
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Help Desk Staffing on Road to Recovery
Demands on the help desk are changing: While help desk automation and user self-service are lessening the burden, new technologies such as smartphones are driving increasing volumes of incidents. This Research Byte presents statistics for the help desk as average percentage of the IT staff for each year from 2007 to the present, examining how the ratio has changed.
August, 2011
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Help Desk Staffing Ratios 2011
Demands on the help desk are changing: while help desk automation and user self-service are lessening the burden, new technologies such as smartphones are driving increasing volumes of incidents. This study provides our latest benchmarks for help desk staffing. A key metric is the number of users per help desk staff member. We provide this metric for the composite sample and by organization size and sector. We also examine help desk staff as a percentage of the IT staff and the trend in help desk personnel over time. Because organizations vary in how they define the role of help desk staff, we provide the same metrics for the combined help desk/desktop support function. We conclude with recommendations on optimizing help desk staffing level. (20pp., 11 figs.) [Research Byte]
August, 2011
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ITIL Adoption Stalls After Surge
The Information Technology Infrastructure Library (ITIL) is perhaps the most widely accepted framework for IIT service management. This Research Byte presents data on how the percentage of organizations practicing this strategy has changed over the last six years. Large IT organizations are continuing to embrace the Information Technology Infrastructure Library (ITIL) initiatives, but at a slower pace than in past years.
August, 2011
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ITIL Adoption and Best Practices 2011
Providing excellent IT service management to help a business achieve its strategic targets is a much debated but seldom achieved goal. The Information Technology Infrastructure Library (ITIL) is perhaps the most widely accepted framework to accomplish this elusive goal. This study begins with a brief explanation of ITIL's history and current framework for IT service management. We next study ITIL adoption and practice levels in North America, examining levels of adoption by organization size and sector. The study concludes with best-practice suggestions for successful ITIL implementations. (10pp., 5 figs.) [Research Byte]
August, 2011
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Unified Communications Investment Rises
Unified communications is a technology that promises new frontiers in efficiency, flexibility, and access to communication for enterprises and their employees, but how widespread is adoption? This Research Byte shows investment and adoption rates for the technology.
July, 2011
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Data Center Outsourcing Stalls During Downturn
As economic growth resumes and data center technology continues to advance, IT executives face a critical decision as to whether to upgrade data center infrastructure or outsource this function, or both. This research byte examines the 5-year trend of the percentage of organizations outsourcing data center work, showing how widely the strategy is used and how the general climate is changing.
July, 2011
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Data Center Outsourcing Trends and Experience
As economic growth resumes and data center technology continues to advance, IT executives face a critical decision as to whether to upgrade data center infrastructure or outsource this function, or both. In this study, we examine data center outsourcing trends to provide IT executives with insight into how broadly and eagerly their peers are undertaking data center outsourcing as a strategy. We also examine the success rates organizations have when it comes to reducing cost or improving service. Finally, we report on the extent to which IT organizations are relying on offshore service providers to meet their strategic objectives. (21 pp., 14 figs.) [Research Byte]
July, 2011
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Enterprise Mobile Apps Still on the Edge
Enterprises today are poised to increase investment in applications that support an increasingly mobile workforce. This Research Byte examines investment and adoption rates for mobile business applications.
July, 2011
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Mobile Business Application Adoption and Economic Experience 2011
This study examines adoption and investment trends for mobile business applications, providing data about how many organizations have mobile apps in place, how many are considering such investment, how many are in the implementation stage, and how many are expanding implementations. To give additional insight, we look at the economic experience of those that have implemented mobile apps: we examine return-on-investment experience and balance the potential ROI against the risks, measured in terms of the percentage of organizations that exceed budgets for total cost of ownership. (12 pp., 7 figs.) [Research Byte]
July, 2011
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