Banking, financial services, and insurance Archives

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Navigating Rising Costs and Member Expectations: The Business Process Imperative for Health Payers
The U.S. health insurance industry finds itself at a critical inflection point as financial pressures mount alongside escalating member demands for digital-first experiences. According to the National Association of Insurance Commissioners (NAIC), health insurers reported a stark 14.1% decline in net income to approximately $16 billion during the first half of 2024, compared to the same period in the prior year. Even more concerning, underwriting gains plummeted 31.3% to roughly $12 billion, signaling fundamental challenges in the industry's core operational model.
June, 2025
Mastering CrowdStrike Negotiations Post-Disruption
Few names resonate as strongly in the world of cybersecurity as CrowdStrike. Known for its cutting-edge technology and robust security solutions, CrowdStrike has become a go-to provider for many enterprises. However, recent incident service disruptions have cast a shadow over CrowdStrike's reputation. For companies that use CrowdStrike for security services and are about to engage in a renewal cycle, strategic negotiation methodologies can be used to leverage these incident service issues and improve terms.
July, 2025
Multisourcing Service Integration 2025 Market Insights™
The Multisourcing Service Integration 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
July, 2025
After the Ink Dries: The Compliance Tightrope in Post-Merger Procurement
The press release is out. The deal is done. But for procurement teams, the real challenge is just beginning. In one recent merger, a global enterprise discovered that over 30% of its inherited supplier contracts were noncompliant with local data privacy laws, just weeks before integration. This isn’t unusual—if anything, it serves as an early heads-up. When it comes to post-merger compliance, unanticipated issues can quietly become bigger challenges if left unchecked.
August, 2025
Power is the New Procurement: Buying Compute + Kilowatts Together
As AI workloads scale, the true cost of compute is no longer measured in tokens or instances; it is measured in kilowatts, carbon intensity, and latency thresholds. This shift demands a new commercial playbook where energy becomes a first-class contract term. Enterprises must now co-price compute with power, embed energy-indexed clauses, and negotiate for sustainability-linked incentives. Avasant’s AI Contract Intelligence framework helps organizations future-proof their sourcing strategies by integrating energy terms across the compute stack, from hardware to application. The result: predictable costs, assured capacity, and measurable ESG impact.
September, 2025
Streamlining Supplier Qualification Processes During M&A Integration: A Unified Qualification Model
Supplier qualifications are a cornerstone of supply chain management, especially during M&A integration. It ensures that suppliers align with the organization's strategic goals, regulatory requirements, and operational standards. Failure to establish a robust qualification process can lead to supply chain disruptions, compliance violations, and reputational damage.
September, 2025
Mergers and Acquisitions in the Caribbean: Unlocking Growth Through Strategic Integration
Caribbean enterprises cannot afford to view M&A as optional today as it is a strategic imperative for resilience and competitiveness. Global competition, digital disruption, and climate-related vulnerabilities are reshaping industries. For business leaders, relying solely on organic growth is no longer sustainable. Mergers and acquisitions (M&A) have become one of the most powerful tools to achieve scale, accelerate digital adoption, and build resilience in economies traditionally dependent on tourism, natural resources, and financial services.
October, 2025
Digital Workplace Services 2025 RadarView™
The Digital Workplace Services 2025 Market Insights™ assists organizations in identifying strategic partners for workplace modernization by offering detailed capabilities for service providers. It provides a 360-degree view of key digital workplace service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 76-page report highlights top supply-side trends in the digital workplace services space and Avasant’s viewpoint on them.
November, 2025
Internet of Things Services 2023 RadarView™
The Internet of Things Services 2023 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 71-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint.
May, 2023
Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
Data and Cloud: The Silent Soldiers of the Gen AI Revolution
Generative AI is the talk of the town and there is a lot of hyperbole about its capabilities and use cases. However, the true value will be derived by organizations that are able to build the right data and cloud environments that can enable Gen AI applications. In this research byte, we explore the actual maturity of generative AI and what its foundational elements are. We also discuss how service providers need to focus on building services and offerings for helping their customers build the data and cloud environments required to derive Gen AI value. We highlight the efforts of one such service provider, Infosys, based on its recent annual conference, Americas Confluence 2023, held in September.
October, 2023
Intelligent ITOps Services 2023–2024 RadarView™
The Intelligent ITOps Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for intelligent ITOps by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right intelligent ITOps services partner. The 71-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint on them.
November, 2023
F&A Business Process Transformation 2023–2024 RadarView™
The F&A Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for F&A outsourcing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right F&A outsourcing partner. The 67-page report highlights top supply-side trends in the F&A outsourcing space and Avasant’s viewpoint on them.
February, 2024
Network Managed Services 2023–2024 Market Insights™
The Network Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any network modernization projects. The report also highlights key network modernization challenges that enterprises face today.
April, 2024
Banking Process Transformation 2024 Market Insights™
The Banking Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any banking process transformation engagement. The report also highlights key challenges that banking entities face today.
May, 2024