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Business Process Services Pricing and Solution Trends: H1 2024
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
July, 2024
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Pioneering Innovation In Global Capability Centers: Insights and Success Stories
The report Pioneering Innovation In Global Capability Centers: Insights and Success Stories, explores the significant role of Global Capability Centers (GCCs) in driving business growth and innovation. It highlights the evolution of GCCs from operational support units to strategic hubs, particularly in India, which hosts over 1,700 GCCs employing more than 2 million professionals. GCCs in India have been growing at an average of over 60 new centers established each year until 2024. The report showcases various success stories and case studies, emphasizing the importance of collaboration with tech innovators, startups, and government authorities in fostering innovation and achieving key breakthroughs.
December, 2024
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Digital Commerce Services 2022–2023 RadarView™
The Digital Commerce Services 2022–2023 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 61-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.
February, 2023
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Hybrid Enterprise Cloud Services 2022–2023 RadarView™
The Hybrid Enterprise Services 2022–2023 RadarView™ provides information to assist enterprises in charting out their action plan for developing a hybrid cloud environment. It identifies key global service providers and system integrators that can help expedite their cloud transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist organizations in identifying strategic partners. The 85-page report also highlights top industry trends in the hybrid cloud space and Avasant’s viewpoint on them. It delivers a general ranking across the key dimensions of practice maturity, partner ecosystem, and investment and innovation.
January, 2023
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Digital CX Services 2022-23 RadarView™
The Digital CX Services 2022-23 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies for charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite an organization’s CX transformation journey. It also highlights detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 87-page report also highlights key industry trends in the digital CX space and Avasant’s viewpoint on them.
October, 2022
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Intelligent Document Processing Platforms 2022 RadarView™
The Intelligent Document Processing Platforms 2022 RadarView™ assists organizations in identifying strategic partners for IDP by featuring detailed capability and experience analyses of leading platform providers. It provides a 360-degree view of key IDP platform providers across product maturity, enterprise adaptability, and future readiness, thus supporting enterprises in identifying the right IDP platform partner. The 58-page report also highlights top market trends in the IDP space and Avasant’s viewpoint.
September, 2022
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Network and Digital Services were Never More Vital
As organizations emerge from the pandemic and adopt flexible hybrid operating models, the reliance on digital technologies has only increased, with mobility at its center point. The cloud, cybersecurity, and network form the foundational pillars to enable organizations to achieve digital transformation, as it requires unfettered access to data across the entire infrastructure. This Research Byte outlines what organizations must rapidly do to manage networks and infrastructure as they make the changes enacted during the pandemic permanent. It builds on findings from the Orange Business Services Analyst Event, held on July 6–7, 2022, and Avasant Research.
September, 2022
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Digital Enterprise Maturity 3.0: Boosting Business Resilience through Technology
The pandemic disrupted the technology adoption curve, as most enterprises had to skip the trial or pilot phase to get ahead. As companies graduate in their digital journey, their focus shifts from tangible benefits, such as revenue growth and employee productivity, to intangible aspects, for example, sustainable business practices and employee wellness. The Digital Enterprise Maturity 3.0: Boosting Business Resilience through Technology report allows businesses to benchmark their digital strategy and ongoing initiatives against their peers using NASSCOM and Avasant’s digital maturity framework, which identifies performance gaps and prospects that lie ahead.
July, 2022
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Embracing the Hybrid Workplace with a Cloud-first Strategy
During the pandemic, organizations quickly transitioned to remote work. But now, as we emerge from the pandemic, organizations need to transition to a more flexible, hybrid work model driven by cloud-enabled digital transformation. The employee experience must be at the center of defining a digital workplace. This Research Byte outlines the things that organizations should do to embrace the digital workplace models of tomorrow and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event.
July, 2022
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Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
December, 2021
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Intelligent ITOps Services 2021–2022 RadarView™
The Intelligent ITOps Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IT operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right intelligent ITOps service partner. The 80-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint.
October, 2021
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Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
October, 2021
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Procurement Business Process Transformation 2021 RadarView™
The Procurement Business Process Transformation 2021 RadarView™ assists organizations in identifying strategic partners for digital procurement transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key procurement service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the procurement space. The 60-page report also highlights top market trends in the procurement outsourcing arena and Avasant’s viewpoint on them.
September, 2021
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Digital Workplace Services 2021 RadarView™
The Digital Workplace Services 2021 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partnership ecosystem, and investments and innovations, thus supporting enterprises in identifying the right workplace transformation partner. The 97-page report also highlights top market trends in the digital workplace space and Avasant’s viewpoint.
September, 2021
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CRM Implementation Services 2021 RadarView™
The CRM Implementation Services 2021 RadarView™ report assists organizations in identifying strategic partners for CRM solution implementation and transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key CRM service providers across practice maturity, partnership ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the CRM space. The 85-page report also highlights top market trends in the CRM services arena and Avasant’s viewpoint on them.
June, 2021
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