Latest Reports

• Africa on the move – Investment in ICT is catalyzing economic growth

  For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides access to new markets and services, creates new opportunities for income generation and gives economically handicapped people an opportunity for sustainable employment.

  July, 2013

• Unraveling the Cloud: Architecture, Adoption & Performance Optimization

  The cloud has pretty much disrupted the de facto standard: the client/server and enterprise computing models, which displaced the mainframes. As a concept, cloud continues to be defined and redefined. This paper elaborates on the dos and don’ts of harnessing the cloud and to optimize the business metrics most important to their organizations.

  May, 2013

• Social Media: Is it relevant for IT Outsourcing Industry

  Internet and Information Technology, with the advent of social media, has brought in revolutionary changes in the way individuals and firms interact and transact commerce. The IT outsourcing industry has been taking steps to leverage the immense potential of social media to connect potentials buyers and influence and the contribution it makes to enhance the brand value of the service provider.

  April, 2013

• Trends Likely to Impact Global Sourcing in 2013

  Welcome 2013, a year we anticipate positive change in market dynamics of the global sourcing industry as the cloud of uncertainty around US Presidential Elections disperses, the US economy avoids the "fiscal cliff" and large number of outsourcing contracts come up for renewal and negotiations. While 2012 witnessed market uncertainties amid global financial crisis, this year we expect global investments to show an upward trend. Avasant’s thought leadership believes the following trends will have a significant impact on shaping the global sourcing market in 2013.

  January, 2013

• eSourcing Capability Model for Service Providers

  The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing Organizations to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. The Model represents the best practices associated with successful sourcing relationships, addressing all the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements.

  January, 2013

• Platform BPO and its Impact on Outsourcing

  This white paper aims to throw light on Platform BPO, its merits, risks and impact on outsourcing. AT a high level, it will help buyer organizations to understand the relevance of Platform BPO at their organizations and judge their impact.

  October, 2012

• Incentives & Opportunities for Scaling the “Impact Sourcing” Sector

  Avasant carried out a comprehensive study with the support of the Rockefeller Foundation with the goal of providing recommendations for governments and industry to implement and scale Impact Sourcing based on global best practices that align policies and incentives to industry needs.

  September, 2012

• Operational Impact of Cloud Computing on Buyer and Service Provider Organizations

  Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality.

  May, 2012

• Building and Running Contact Centers in Emerging Economies

  Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes.

  April, 2012

• Life Science IT Spending Driven by Greater Infrastructure Requirements

  As with many high-tech enterprises, life science companies make considerable investments in information technology. This Research Byte outlines four key findings from our comparative analysis of the IT spending in life sciences organizations.

  April, 2012

• Comparative Analysis of IT Spending in the Life Sciences

  As with many high-tech enterprises, life science companies make considerable investments in information technology. In this study, we look at IT spending and staffing in the life science sector by comparing key, high-level metrics against a broad sample of organizations. For the comparative analysis, we use three measures of IT intensity: IT spending a percentage of revenue, IT spending per user, and application spending per user. To determine where spending differs, we break down IT spending into five functional areas: IT management, applications, data center, network, and end-user support. We also examine IT staff headcount by those same functional areas. We conclude with our assessment of where life science organizations should focus their efforts to improve IT performance. (13 pp., 6 figs.)[Research Byte]

  April, 2012

• Can China’s IT Services Market live up to the hype?

  Since 2006, China’s market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to India’s market dominance. According to China’s Ministry of Commerce, the total contract value of executed outsourcing contracts in 2010 with Chinese-based service providers was approximately $19.8 Billion, a 43.1 per cent increase from the prior year.

  March, 2012