Latest Reports

• IT Spending on the Rise Despite Uncertain Economic Future

  Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better year than 2023. The worldwide outlook is cautiously optimistic. This Research Byte summarizes the full study.

  March, 2024

• Empowering Healthcare Payors Using Digital Technologies

  In the face of challenges such as rising healthcare costs, uncertainty over healthcare reform, IT/systems integration, and alignment of incentives with healthcare providers, the healthcare payor industry is aggressively pouring digital investments and adopting cutting-edge technologies, including generative AI, advanced analytics, automation, and cybersecurity, to address these challenges. Healthcare payor companies are leveraging digital technologies to revolutionize their processes. Healthcare payor enterprises collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Healthcare Payor Digital Services 2024 Market Insights™ and Healthcare Payor Digital Services 2024 RadarView™, respectively.

  March, 2024

• BYOD Adoption Stagnates But Security Threats Grow

  Bring your own device (BYOD) policies are a sensible approach for many organizations to leverage the convenience and familiarity of personal devices for their employees. These policies proved to be effective when employees worked from home during the pandemic. But BYOD adoption appears to have reached its peak, plateauing over the past five years. This Research Byte is a brief overview of our report on this subject, BYOD Best Practices.

  March, 2024

• Navigating the Ecosystem: A Brief Analysis of Clinical and Care Management Business Process Transformation Service Provider Partnerships

  In the ever-evolving landscape of healthcare delivery, clinical and care management business process transformation (BPT) service providers have emerged as key players offering a suite of services encompassing case management, utilization management, and population health management. However, these providers seldom operate in isolation; they rely on a multifaceted ecosystem of strategic partnerships to deliver streamlined and comprehensive services. This research article delves into the intricate network of alliances and collaborations that define the partner ecosystem of leading service providers, such as Accenture, Accolade, Optum, Sagility, Shearwater Health, and Wipro, shedding light on their collaborative strategies and synergies.

• Business Continuity Planning Skipping Crucial Steps

  Restoring information systems in the event of a disaster is an essential element of risk management, not just IT. But, having IT systems recovered without restoring business operations is of little value. It is equally important to restore key business processes, maintain communication with key stakeholders, and ensure the ability of personnel to work. Business leaders have begun to recognize the importance of business continuity to the enterprise, but consistent implementation appears to be a challenge. This Research Byte summarizes our full report on business continuity planning as a best practice.

  March, 2024

• Monitoring Software Licenses to Optimize Costs and Mitigate Risks

  Application software is becoming increasingly important to all organizations. Therefore, they must engage in effective license management for cost optimization and compliance. License management is no longer just a box that needs to be checked. This Research Byte summarizes our full report on monitoring software licenses.

  March, 2024

• ITIL Adoption Unlikely to Show Further Significant Growth

  Organizations have embraced IT Infrastructure Library (ITIL) to some degree. It is crucial to keep in mind, though, that following the 2022 spike, data from 2023 points to a plateau in adoption. The initial enthusiasm surrounding the adoption of ITIL 4 may have subsided because the framework’s intimidating depth and scope requires a substantial investment of time and expertise. This Research Byte summarizes the full report, IT Infrastructure Library Best Practices.

  March, 2024

• Service Provider ESG Maturity Index 2023–2024: Driving Sustainable Sourcing by Engaging with Progressive Partners

  This is the second edition of the Service Provider ESG Maturity Index, featuring 42 providers. The service providers have been assessed based on their sustainability disclosures, strategy, and transparency and have been classified and benchmarked based on more than 50 metrics spread across five topics: environmental, social, governance, ESG disclosure compliance and the UN Sustainable Development Goals (SDG) coverage, and complexity. The report aims to help enterprise customers choose the right service provider when making procurement decisions for building circular product life cycles and developing road maps and solutions to achieve their sustainability goals.

  March, 2024

• Enabling Company-Wide Transformation Through Automation

  Despite the maturity of intelligent automation (IA) services, enterprise investment in advanced technologies such as AI, NLP, and generative AI continues to reshape this space. Sectors such as manufacturing, retail and CPG, and healthcare and life sciences lead in IA adoption to analyze unstructured data, optimize operations, and enhance customer experiences. The rise of Gen AI has further amplified AI integration throughout the automation value chain, particularly in process mapping, AIOps, knowledge management, and back-office automation.

  February, 2024

• IT Security: A Business Necessity, Not a Game of Chance

  Organizations in all industries and of all sizes require some form of IT security technology. In analyzing adoption and investment trends in IT security technology, there is a problem: IT security is not just one technology. It includes a wide variety of technologies, from basic security tools such as firewalls and spam filtering to more advanced capabilities such as incident detection. This Research Byte summarizes the full report, IT Security Technology Adoption and Customer Experience.

  February, 2024

• Advantages of Website Accessibility Extend Beyond Moral Imperatives

  Imagine reaching 1.3 billion new customers. That is the potential that organizations can unlock by making websites truly accessible. The World Health Organization reports this staggering number of people living with a disability who might be excluded from an online experience. So, web accessibility is not just about doing the right thing; it is also a strategic business decision with compelling benefits. This Research Byte identifies the benefits while summarizing our full report on website accessibility best practices.

  February, 2024

• Fortifying Generative AI: Microsoft’s Vigilance on Security, Trust, and Governance

  As businesses increasingly experiment with generative AI solutions to streamline their processes, it becomes clear that the risk environment is growing. Since threats change constantly, CIOs and CISOs are realizing more and more that AI and generative AI models need to be trusted with some decision-making to stay up with new threats. In line with this, cloud service providers and managed security service providers have made major investments in large language models for security applications during the past year. In this article, we highlight the efforts of Microsoft, focusing on the Microsoft AI Tour Mumbai event held in January.

  February, 2024