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Factors Behind the Decline in Application Development Staffing
The way that enterprise applications are internally developed and maintained has changed, causing the ratio of application developers to dip again for the third straight year. App developers are some of the highest-paid IT personnel, so it is vital that IT leaders periodically assess this staffing ratio. This research byte summarizes our full report, Application Developer Staffing Ratios.
February, 2021
Media and Entertainment: Evolving Rationale for Trust and Safety Services – A Perspective
Digitization is changing the face of the media and entertainment (M&E) industry across the globe. We live in a networked world, where geographical boundaries are giving way to globalization. The influencer, the gamer, the streamer, and the viewer are all part of this constantly evolving ecosystem and help determine the potential growth of the industry. Safeguarding the interests of all connected customers is crucial, as the industry deals with several threats that not only weigh down revenue and reputation but also accessibility, user privacy and security, and social and communal harmony. In this paper, we talk about the business and managerial challenges of this industry, with a specific focus on trust and safety (T&S), and how enterprises and service providers are coming together to maintain the integrity of M&E.
February, 2021
Neglect of Encryption a Prescription for Disaster
Encryption is a best practice for protecting sensitive or confidential information, and it has long since moved into the IT mainstream. Yet our research shows that there are still many companies practicing encryption informally or inconsistently, which can have serious consequences. This research byte summarizes our full report, Encryption Adoption and Best Practices.
February, 2021
COVID Accelerates Digital Disruption and Innovative Business Models in the Insurance sector
Changing risk landscapes and worsening loss ratios are shifting the role of insurance companies from risk mitigation to risk prevention. Additionally, the pandemic has put new pressures on business models. Newer risks, evolving customer expectations, and increased competition combined with business continuity challenges have made digital transformation a top priority for insurance carriers. Insurance companies are significantly investing in building digital capabilities to optimize core operations, create nontraditional products, and enhance and personalize the customer experience. These trends are covered in Avasant’s new Insurance Digital Services 2021-2022 RadarView™ report.
January, 2021
Working From Home Was Already Surging Before Pandemic
The practice of working remotely has skyrocketed over the past 11 years for many reasons, and in early 2020 it got a huge boost with the COVID-19 pandemic. Untold millions of workers around the world started working from home in March 2020, after thousands of companies and governments instructed them to do so. This Research Byte summarizes the findings in our full report.
March, 2020
The ERP Support Staffing Puzzle
Right-sizing the support staff for an ERP system can be complicated. This is there are many factors that affect the support staffing ratio. These include the type of ERP system, its age, the extent of modification, industry sector, and more. Nevertheless, understanding support requirements for ERP systems is vital for IT leaders. This research byte provides a summary of our full report on ERP support staffing ratios.
January, 2021
IT Spending as a Percentage of Revenue by Industry, Company Size, and Region
This Research Byte analyzes IT spending as a percentage by industry, IT costs as a percentage of revenue by company size, and IT budgets as a percentage of revenue by region. We discuss why it is better to evaluate percentiles rather than average IT spending. Finally, we outline other key metrics for IT budget analysis, such as IT spending per employee, IT spending per user, and IT spending per desktop.
January, 2021
Very Small Organizations Struggling for IT Budget
For the first time, Computer Economics has conducted a study on the IT spending habits of organizations in the U.S. and Canada that are too small to qualify for our annual benchmarks survey. We decided to examine the IT spending habits of these “very small organizations” with a dedicated survey to determine their spending habits and priorities, and to provide some metrics that can be used to benchmark their spending. This Research Byte provides a summary and description of our full report on IT spending and staffing in very small organizations.
November, 2019
IT Leaders on Edge as Budgets Continue Only Modest Gains
Here at the end of 2019, we find that IT leaders worldwide have a positive outlook for the global economy. Nevertheless, hat outlook is tinged with frustration compared to previous years. It is not exactly that leaders fear a recession (though an increasing number do) so much as they are becoming fed up with years of modest increases and not-so-modestly increasing demands for service. This research byte summarizes the full report, Worldwide IT Spending and Staffing Outlook for 2020.
January, 2020
Employee Centricity and Customer Experience Takes The Forefront
COVID-19 has brought focus back on collaboration, automation, and security, however this time it centers around employee engagement and customer experience. Owing to the pandemic, there is sudden change in people’s habits and preferences, specifically the way they operate and interact as they embrace work-from-home culture. Progressive enterprises are adopting a “cloud-first” strategy and looking for newer digital ways of working and serving their customers. Zensar, being cognizant of this trend, has already identified and laid out a digital enterprise priority, hinged around enabling experience, business agility, and automation.
October, 2020
Amid Changes, Communications Support Staff Increases
Corporate communications systems have become more sophisticated in recent years. As a result, it is becoming more difficult to determine how to staff the role of supporting them. As such, the size of the communications system support staff as a percentage of the IT staff has been prone to large fluctuations in recent years. This Research Byte provides a summary of our full report on communications support staffing ratios.
January, 2019
Covid-19 Pandemic Boosting Demand for Web/E-commerce Personnel
Web/e-commerce support personnel have been increasing as a share of the typical IT staff over the past five years. And now, as a result of the COVID-19 pandemic, this IT staff position is getting a big boost as organizations are having to increase their digital interactions with customers, partners, and suppliers.This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.
April, 2020