Latest Reports

• Application Development Outsourcing on the Rise

  The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after a period of slow or no growth. However, this is an outsourcing category that deserves watching, because there are countervailing trends that may result in decreased demand for developers in the near future. This Research Byte summarizes our full report on ERP Adoption Trends and Customer Experience.

  October, 2021

• Digital Acceleration Key to Increase Resilience – A/NZ market

  The drive towards digitization due to COVID-19 has changed the nature of IT engagement and outsourcing. It is no different in the case of the Australia and New Zealand (ANZ) market, where clients are facing budget constraints and shorter decision-making windows. Their business strategies are increasingly underpinned by use of multiple digital technologies to cater to changing consumer demand. And, they are responding by consolidating their vendor ecosystems and taking a holistic approach rather than a siloed or individual solution-based view. This article builds on findings from the Wipro Australia and New Zealand Analyst and Advisory Day as well as Avasant Research.

  October, 2021

• Digital Transformation Drives Rising IT Staff Head Count

  Last year, we reported that a majority of companies planned IT staff head count increases for the first time in years. Then we were hit with a pandemic, global lockdowns, and in some companies, even layoffs. The good news is that much like all of the weddings, celebrations, and vacations that were rescheduled for this year, so is the hiring. In addition, digital transformation is driving a new era in IT staffing growth. This Research Byte is a brief overview of the findings in our IT Spending and Staffing Benchmarks 2021/2022 report.

  July, 2021

• European IT Departments More Cautious Than American Counterparts

  The best way to describe the European recovery from the COVID-19 pandemic is cautiously optimistic. Maybe with a little extra emphasis on optimistic. But it is nothing quite like the miracle recovery we described a little over a month ago for IT organizations in the US and Canada. Still, it is not all bad. In Europe, we continue to see expected increases in spending on digital transformation, software as a service (SaaS), and cloud, indicating that IT organizations are not holding back on new investments, and they see a clear path toward a digital future. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2021/2022 study.

  September, 2021

• Best Practices to Architect an Effective Investment Promotion Agency

  Investment promotion agencies (IPAs) are the catalysts that play a crucial role in attracting foreign investors into their home countries. Their objectives are aligned with their national priorities that primarily include job creation, industry development, trade development, and promoting sustainable growth. IPAs must be well-structured, well connected, streamlined, and appropriately staffed to ensure efficient service delivery. This white paper provides an overview of how an effective IPA must be designed and developed. We also look at some leading IPAs across the world and how they operate.

  September, 2021

• Pandemic Gives Web Operations Outsourcing a Shot in the Arm

  Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. In doing so, many are turning to managed service providers that provide needed expertise. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

  August, 2021

• Security and Cloud Skills make Telcos an Interesting Choice for IT Services

  As digital transformation initiatives accelerate, telcos are uniquely situated to provide the most vital services and solutions to IT organizations. Cloud and security have been the major drivers of IT budgets for nearly a decade, and this is unlikely to change in the near future. Telcos can take advantage of these growth areas due to their long business relationships and their networking roots. This article builds on findings from the June 23rd and 24th Orange Business Services Analyst Day as well Avasant Research.

  July, 2021

• Benefits of Accessible Websites Far Surpass Just Doing the Right Thing

  Website accessibility is a best practice requiring the use of inclusive website design to facilitate use by people with disabilities, including visual, hearing, motor skills, neurological, or cognitive impairment. But here is a fact that most companies do not comprehend: The benefits of website accessibility include a number of benefits to the organization itself. This Research Byte identifies those benefits while summarizing our full report on website accessibility best practices.

  August, 2021

• Acumatica Ramps up Integrations, Crosses 8,000-Customer Threshold

  Cloud-based enterprise resource planning (ERP) vendor Acumatica is a rapidly rising star in the midmarket ERP world, and for some time the Seattle-based company has been looking to play in a bigger arena. The company hosted its user and customer conference in sweltering Las Vegas earlier this week, its first in-person event since the start of the pandemic. It announced many new features and impressive customer growth.

  July, 2021

• Key Trends Shaping the Workforce of the Future

  The workforce of the future has been debated for years but has never been such a hot topic as today, with the Covid-19 pandemic. It is no longer news that the face of the world and the way we do business has irrevocably changed. Instead of the slow and steady climb toward a borderless, digital society, global economies suddenly found themselves launched onto a new trajectory, forced to adapt to survive. We are watching the workplace and workforce of the future take shape, with changing roles, relationships and demands. There has been a rapid shift toward remote work, innovation and automation, enabled by the ubiquity of technology and the digital economy.

  July, 2021

• The Recovery of IT Spending in 2021

  It is nothing short of a miracle. No, not just the vaccines. Producing a vaccine in a year against a novel virus was a miracle. But the other miracle was reshaping the entire global economy practically overnight. Many organizations went to fully working at home over a weekend. Everything any consumer needed from healthcare to home improvement could be shipped to their doorstep. The economy went digital, and there is no going back. So even where vaccine rollouts are slow and lockdowns are still in place, IT budgets are going up. This research byte is a brief description of some of the findings in our IT Spending and Staffing Benchmarks 2021/2022 study.

  July, 2021

• Personalized Customer Experience Driving the Evolution of CRM Services

  Cloud-based CRM suites are seeing increased adoption due to the ability to personalize the customer experience. These new capabilities are driving a 30% increase in CRM implementation services this year including CRM architecture, design, and managed services. These trends, and others, are covered in our new CRM Implementation Services 2021 RadarView™ report.

  June, 2021