Latest Reports

• Financial Services Digital Services 2023–2024 Market Insights™

  The Financial Services Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the financial services space. The report also highlights key challenges that enterprises face today.

  May, 2023

• Internet of Things Services 2023 Market Insights™

  The Internet of Things Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any IoT projects. The report also highlights key IoT challenges that enterprises face today.

  May, 2023

• Clinical Services Business Process Transformation 2023 Market Insights™

  The Clinical Services Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any clinical services project. The report also highlights key challenges that enterprises face today.

  May, 2023

• AI Adoption Trends and Customer Experience 2023

  The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.

  May, 2023

• Applied AI Services 2022–2023 Market Insights™

  The Applied AI Services 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any applied AI projects. The report also highlights key challenges that enterprises face today.

  May, 2023

• Worldwide Technology Trends 2023

  This major study provides insight into the customer experience and adoption rates for 14 technologies that are top-of-mind for IT leaders worldwide. The study also delves into the satisfaction level of the customer experience and the specific types of solutions under consideration. With this information business leaders are in a better position to assess the potential risks and rewards of each of these technologies. They also can gain insight into just how aggressively competitors and peers are making these investments. Looking forward, we also explore 17 future and early adopter technologies.

  May, 2023

• Multisourcing Service Integration 2022–2023 Market Insights™

  The Multisourcing Service Integration 2022–2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any MSI projects. The report also highlights key challenges that enterprises face today.

  April, 2023

• IaaS Adoption Trends and Customer Experience 2022

  The need for agility continues to drive investment in Infrastructure as a Service (IaaS). And the global pandemic and subsequent supply chain disruptions have only increased this trend. Cloud infrastructure makes it easier for companies to respond to fluctuations in demand, changes in business requirements, and the need to optimize costs over time. This Research Byte provides a summary of our full report on IaaS adoption trends and customer experience.

  December, 2022

• Digital Workplace Technologies Adoption Trends and Customer Experience 2022

  Digital workplace technologies are a set of tools and electronic capabilities that allow workers to communicate and collaborate virtually from anywhere. They are used to create the digital workplace, which integrates the technologies into a single environment. These tools took on additional significance during COVID-19 lockdowns but remain important as many companies have adopted more hybrid work since seeing how well it worked during lockdowns.

  October, 2022

• E-Commerce Adoption Trends and Customer Experience 2022

  E-commerce technology, while mature, is still evolving. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the ROI experience, TCO experience, and considered or planned uses for new e-commerce investment. We conclude with important principles to apply in planning and implementing e-commerce systems.

  May, 2022

• Supply Chain Management Adoption Trends and Customer Experience 2022

  Supply chain management has become a hot topic. From empty grocery shelves to cargo ships lined up at ports, the term “supply chain” is on everyone’s lips. This report quantifies the current adoption and investment trends for SCM technology, as well as the benefits driving companies to expand their implementations. We assess these trends by organization size and sector and look at the ROI and TCO experiences of organizations that have adopted SCM. We conclude with practical advice for those planning new investments in SCM.

  May, 2022

• NFTs: More Than Just Digital Art

  Non-fungible tokens (NFTs) have been a hot topic as art, fashion, video games, and social influencers have embraced the technology to sell one-of-a-kind digital objects. But enterprises, outside of a few specific industries, have largely neglected NFTs. Nevertheless, many companies should consider their benefits. This Research Byte explores this emerging technology.

  April, 2022