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Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
December, 2021
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Workday HCM Services 2021–2022 RadarView™
The Workday HCM Services 2021–2022 RadarView™ helps enterprises define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday service providers based on their ability to offer implementation and managed services with limited disruption. The 58-page report also provides our point of view on how Workday service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.
December, 2021
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Hybrid Enterprise Cloud Services 2021–2022 RadarView™
The Hybrid Enterprise Services 2021–2022 RadarView™ provides information to assist enterprises in charting out their action plan for developing a hybrid cloud environment. It identifies key global service providers and system integrators that can help expedite their digital transformation journeys. It also brings out detailed capability and experience analyses of leading providers to assist organizations in identifying strategic partners. The 87-page report also highlights top industry trends in the hybrid cloud space and Avasant’s viewpoint on them. It delivers a general ranking across the key dimensions of practice maturity, partner ecosystem, and investment and innovation.
December, 2021
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Canada Digital Services 2021–2022 RadarView™
The Canada Digital Services 2021–2022 RadarView™ addresses Canadian enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 91-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
December, 2021
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United Kingdom (UK) Digital Services 2021–2022 RadarView™
The United Kingdom (UK) Digital Services 2021–2022 RadarView™ addresses UK enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 116-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.
November, 2021
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Government Cloud Platforms 2021–2022 RadarView™
The Government Cloud Platforms 2021–2022 RadarView™ addresses the need for government departments and agencies to leverage cloud platforms to accelerate their digital journeys, embrace the cloud, and identify the right cloud platform providers to partner with. The 33-page report also provides our point of view on how government cloud platform providers are catering to the changing needs of public sector agencies through a wide portfolio of products and services. Avasant delivers a general ranking for these providers based on the key dimensions of product maturity, enterprise adaptability, and future readiness.
November, 2021
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Intelligent ITOps Services 2021–2022 RadarView™
The Intelligent ITOps Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IT operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right intelligent ITOps service partner. The 80-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint.
October, 2021
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Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
October, 2021
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Intelligent Document Processing Platforms 2021-2022 RadarView™
The Intelligent Document Processing Platforms 2021-2022 RadarView™ assists organizations in identifying strategic partners for IDP by featuring detailed capability and experience analyses of leading platform providers. It provides a 360-degree view of key IDP platform providers across product maturity, enterprise adaptability, and future readiness, thus supporting enterprises in identifying the right IDP platform partner. The 57-page report also highlights top market trends in the IDP space and Avasant’s viewpoint.
October, 2021
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Digital Acceleration Key to Increase Resilience – A/NZ market
The drive towards digitization due to COVID-19 has changed the nature of IT engagement and outsourcing. It is no different in the case of the Australia and New Zealand (ANZ) market, where clients are facing budget constraints and shorter decision-making windows. Their business strategies are increasingly underpinned by use of multiple digital technologies to cater to changing consumer demand. And, they are responding by consolidating their vendor ecosystems and taking a holistic approach rather than a siloed or individual solution-based view. This article builds on findings from the Wipro Australia and New Zealand Analyst and Advisory Day as well as Avasant Research.
October, 2021
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Digital Workplace Services 2021 RadarView™
The Digital Workplace Services 2021 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partnership ecosystem, and investments and innovations, thus supporting enterprises in identifying the right workplace transformation partner. The 97-page report also highlights top market trends in the digital workplace space and Avasant’s viewpoint.
September, 2021
Banking, financial services, and insurance
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