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Zero Cost Tranformation for Airport Reinvention
Innovations in technology have the potential to reinvent airports across critical dimensions of passenger experience, operations efficiency and revenue growth, and support the transformation of airports. Historically, the potential for technology innovation to disrupt business operations and drive business value has been hampered by a legacy of wasteful, expensive, failed, and obsolete technology and service delivery models. Zero Cost Transformation is a business model which reduces/eliminates initial investments and links risk and benefit-sharing directly to business outcomes.
May, 2017
To H1B or Not to H1B? Presentation Slides
The recent deluge of rhetoric, EOs and potential regulatory changes to the US Immigration policies and enforcement have put the whole IT Sourcing industry in a turmoil. Three primary areas impacted by these immigration changes include (1) changes to work visa programs (especially the H1-B visa), (2) the freedom to travel to the US, and (3) a changing climate towards foreigner workers.
May, 2017
Optimizing ERP Support Staffing
For many IT organizations, enterprise resource planning (ERP) systems are at the center of the application portfolio, and understanding the support requirements of these systems is important for managing overall staffing levels within IT. In this Research Byte we review the typical range of ERP support staffing ratios for installations of all sizes.
May, 2017
ERP Support Staffing Ratios 2017
Optimizing ERP support is essential for managing the overall level of IT staffing. In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios specifically for SAP, Oracle E-Business Suite, Oracle J.D. Edwards, Microsoft, and Infor. Finally, we provide recommendations for optimizing ERP staffing levels. (16 pp., 6 fig.) [Research Byte]
May, 2017
SaaS Investment and Adoption High
Software as a service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories it has already surpassed on-premises in terms of new sales. Nearly two-thirds (63%) of those responding to our annual survey of technology trends report adopting at least some SaaS applications, and investment remains high.
May, 2017
SaaS Adoption Trends and Customer Experience 2017
Software as a Service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories already it has surpassed on-premises software in terms of new sales. This study quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption and assesses adoption and investment trends by organization size and geography. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions. (25 pp., 11 fig.) [Research Byte]
May, 2017
NetSuite Touts Tight Integration of New HCM Offering
NetSuite has unveiled what it calls the missing piece of its cloud ERP suite with a new human capital management (HCM) system, dubbed SuitePeople. Although the new offering has some initial limitations, NetSuite can now be considered, even more so than in the past, as a complete ERP system, built natively in the cloud.
May, 2017
Website/E-Commerce Outsourcing Trends and Customer Experience 2017
Website and e-commerce outsourcing is one of the most ubiquitous forms of outsourcing. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing website and e-commerce operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. (16 pp., 8 fig.) [Research Byte]
April, 2017
Website/E-Commerce Outsourcing Declines
Website and e-commerce outsourcing is one of the most ubiquitous forms of outsourcing, and the shift toward web-enabled business processes and e-commerce has prompted organizations to reassess their online strategies. Those that outsource the function are turning to outsourcing partners that can provide the needed expertise and a flexible, scalable infrastructure to provide highly available and reliable website and e-commerce systems.
April, 2017
Investment in Business and Data Analytics Continues to Rise
The adoption rate of business and data analytics systems was flat this year with about half of responding companies reporting that they have adopted the technology, but investment has been strong for the fourth-straight year.
April, 2017
Business and Data Analytics Adoption Trends and Customer Experience 2017
Business and data analytics solutions have moved beyond monitoring business activity to making predictions about customers, products, and markets. This study examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities. To give additional insight, we look at the ROI and TCO experience of those that have adopted the technology, and we assess what types of solutions are being adopted. (19 pp., 9 fig.) [Research Byte]
April, 2017
Anaplan Hopes to Launch Era of Connected Planning
Anaplan is a rapidly growing player in the market for cloud-based enterprise planning systems. But will its people-centric approach to planning allow it to scale to the next level?
April, 2017
Will New Phones from Tech Giants Boost Flagging Investment Rates?
The smartphone world is closely watching Apple and Samsung in 2017, which could be a crossroads year for the devices. But will their many new features be enough to encourage businesses to revive their spending on them?
April, 2017
Vendor Discount Report (April 2017)
Market intelligence on current discounting practices for business equipment can be difficult obtain. As a result, buyers do not know whether a better deal can be negotiated. This updated report, based on our knowledge of recent deals, provides buyers with guidance concerning current discount structures on a variety of equipment. Categories include IT equipment (desktops, laptops, network equipment, printers, servers, and storage), office equipment (copiers, mail equipment), forklifts, medical equipment, test equipment, and miscellaneous equipment. Major vendors include IBM, HP, Dell, HP, Apple, and others. Includes a downloadable PDF workbook of more than 300 deals used in the report to calculate average discounts and soft cost statistics. (14pp., 21 figs.)
April, 2017
Application Development Outsourcing Trends and Customer Experience 2017
The frequency of application development outsourcing has been somewhat static over the past few years and, relative to other types of IT outsourcing, the customer experience is poor. Nevertheless, application development remains popular. This report is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The report uses three metrics to measure outsourcing activity: how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 figs.) [Research Byte]
April, 2017