Digital Transformation Archives

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SAP S/4HANA Services 2021–2022 RadarView™
The SAP S/4HANA Services 2021–2022 RadarView™ helps enterprises define their approach for SAP S/4HANA adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 71-page report also provides our point of view on how SAP S/4HANA implementation service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partnership ecosystem, and investment and innovation.
November, 2021
UK Digital Service Providers Helping Accelerate Digital Adoption
In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.
November, 2021
Rethinking Customer Experience in the New Normal
Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. COVID-19 has created demand for hyperpersonal, data-driven experiences across multiple channels. But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges tailored, industry-specific solutions and a design-led approach. These emerging trends are covered in Avasant’s Digital CX and CRM Services 2021-2022 RadarView™.
October, 2021
Digital CX and CRM Services 2021-2022 RadarView™
The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
October, 2021
Digital Talent Capability 2021 RadarView™
The Digital Talent Capability 2021 RadarView™ report provides information to assist enterprises in building a digital talent strategy and helps chart out an action plan for filling the digital talent gap. It identifies key global service providers and system integrators that can expedite an organization’s digital transformation journey by leveraging their digital talent capabilities. It also brings out detailed analyses of leading providers to support enterprises in identifying the right strategic partners. The 80-page report also highlights Avasant’s viewpoint on key technology and outsourcing trends reshaping the market.
September, 2021
Avasant Digital Forum: The New Age of Media: Driving the Digital Experience
Despite the explosion of streaming services, thousands of channels, dozens of video sharing apps, and countless other forms of digital entertainment the question “what should we watch” still echoes in living rooms throughout the world. The overwhelming amount of choice makes it hard for viewers, but also hard for platforms that have to deliver the content securely and efficiently.
October, 2021
Enhancing the Digital Experience: The Power of Next-Gen Apps
As business increasingly moves to digital channels, organizations must more quickly respond to the changing tastes of customers. At the same time, these digital channels throw off huge volumes of data that organizations can use to more effectively reach customers and enhance their digital experiences. But how can organizations ensure that they take advantage of these opportunities?
June, 2021
Avasant Digital Forum: The Workforce of the Future: Diverse, Inclusive and Digital
COVID-19 created worldwide disruption. But with disruption comes opportunity. Lockdowns have shown that working from home is feasible, and in some cases preferable, to the pre-COVID paradigm. In the past year, digital tools have made workers more productive. Those tools have also provided surprising opportunities. Work-from-home has provided flexibility to workers that otherwise could not thrive in the “face time” office culture. Working parents, young people with strong digital skills, and others are thriving in this new work mode.
June, 2021
Avasant Digital Forum: Transforming your Enterprise for the Future of Work
As the Latin America region recovers from the global pandemic, regional businesses and governments are rapidly embracing Digitalization. Digital transformation is a catalyst for this recovery and enables businesses to become more agile and customer centric. Work From Home and Smart Workspaces will become the norm. Organizations need to adopt digital platforms and solutions that allow them to handle the market shifts and rise in digital consumerism
June, 2021
Avasant Digital Forum: Digital First Healthcare: Re-Imagining the Customer Value Chain
The Healthcare business teams need the correct data in-hand to serve customers faster and more efficiently. Today, they are dependent on vastly distributed and complex systems which do not provide real-time views with business context. Without business context it’s impossible to derive meaningful actionable insights in order to improve customer experience or fuel business growth. Rising cost complexities, interconnected systems and mounting regulatory pressures makes it imperative to know not just what went wrong, but why it went wrong in real-time. Simply looking at IT observability provides limited value to business operations teams.
March, 2021
Avasant Key Sponsor of IAOP OWS21
The COVID-19 pandemic caused major disruption for service providers and customers alike. Many customers found that their provider contracts did not include clauses to address things like work-from-home, unavailability of key resources, etc. This presentation will outline lessons learned during the recent pandemic in contract negotiation and how future contracts should be revised based on these lessons learned.
February, 2021
Avasant Digital Forum: Future Proofing your Enterprise: Enabling Digital Transformation in the New GCC Economy
As the GCC region recovers from the global pandemic it is emerging as the world’s foremost digital economy. Rapid Digitalization is enabling regional businesses and governments to transform and thrive in the post-COVID world. Digital transformation is a catalyst for this recovery and adopting a combination of AI, Automation, Analytics, Cloud and Mobility will enable the regional firms to stay ahead of the competition.
March, 2021
Business Process Transformation Horizons
The report identifies key trends shaping business process management and outsourcing. It helps enterprises identify how peers are transforming their operations, how outsourcing engagements are evolving, and provides Avasant’s view. This report also highlights areas where service providers are focused on developing capabilities to meet the evolving needs of enterprises to help them be future-ready.
March, 2021
Digital CX and CRM Services 2020-2021 RadarView™
The Digital CX and CRM Services 2020-2021 RadarView™ report provides information to assist enterprises in building digital customer experience (CX) and CRM related strategies and charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can expedite their CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.
December, 2020
Hybrid Enterprise Cloud Services 2020-2021 RadarView™
The Hybrid Enterprise Services 2020-2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing hybrid cloud environment. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 85-page report also highlights key industry trends in the hybrid cloud space and Avasant’s viewpoint on them.
December, 2020