To survive and thrive in the 21st century, organizations must undergo digital transformation. But true transformation requires partnerships with the right technology product and services providers. With so many choices, how can enterprises identify the best digital solutions? Which service providers are best positioned to deliver those digital services? To answer these questions, we have developed our proprietary market assessments, RadarView™.
Download RadarView 2025 Program and Calendar
RadarView™
Our RadarView market assessments are an independent evaluation of the true capabilities of technology product and service providers, helping clients evaluate them as potential long-term partners for their digital journeys. These market assessments span four key categories:
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- Digital Services
- Digital Products
- Industry Digital Services
- Regional Digital Services
Our RadarView market assessments help organizations demystify the digital market landscape and identify those suppliers that are best positioned to help them achieve digital transformation. They help both technology buyers and suppliers find the answers to critical questions around each coverage area:
-
- What is the market landscape?
- What are the key differentiators between providers in this market?
- Which providers are best positioned for success?
- Which providers can serve clients across multiple coverage areas?
- What does it take to become a leading provider?
Recent RadarView Publications
DIGITAL SERVICES
Select any RadarView to read the report summary or download sample pages, free.
- End-user Computing Services 2024–2025 RadarView™
- Digital Commerce Services 2024-2025 RadarView™
- Hybrid Enterprise Cloud Services 2024-2025 RadarView™
- Intelligent ITOps Services 2024–2025 RadarView™
- Cloud ERP Suites 2024 RadarView™
- Clinical Data Management Business Process Transformation 2024–2025 RadarView™
- Digital Talent Capability 2024 RadarView™
- Digital Masters Process Transformation 2024 RadarView™
- Advanced Network Services 2024 RadarView™
- AR/VR/XR Services 2024 RadarView™
- Cybersecurity Services 2024 RadarView™
- Banking Process Transformation 2024 RadarView™
- SAP SuccessFactors Services 2024 RadarView™
- Applied AI Services 2024 RadarView™
- Internet of Things Services 2024 RadarView™
- Multisourcing Service Integration 2023–2024 RadarView™
- Network Managed Services 2023–2024 RadarView™
- Intelligent Automation Services 2023-2024 RadarView™
- F&A Business Process Transformation 2023–2024 RadarView™
- Oracle Cloud ERP Services 2023-2024 RadarView™
- Contact Center Business Process Transformation 2023-2024 RadarView™
- SAP S/4HANA Services 2023-2024 RadarView™
- Blockchain Services 2023-2024 RadarView™
- Talent Acquisition Business Process Transformation 2023-2024 RadarView™
- Data Center Managed Services 2023-2024 RadarView™
- Workday HCM Services 2023-2024 RadarView™
- Tech-enabled Sustainability Services 2023–2024 RadarView™
- Trust and Safety Business Process Transformation 2023-2024 RadarView™
- Payroll Business Process Transformation 2023-2024 RadarView™
- Data Management and Advanced Analytics Services 2023 RadarView™
- Risk and Compliance Services 2023 RadarView™
- Claims Processing Business Process Transformation 2023 RadarView™
- Digital CX Services 2023 RadarView™
- Digital Workplace Services 2023 RadarView™
- Procurement Business Process Transformation 2023 RadarView™
- Application Modernization Services 2023 RadarView™
- RCM Business Transformation 2023 RadarView™
- Salesforce Implementation Services 2023 RadarView™
- Manufacturing Smart Industry Services 2023 RadarView™
- Clinical Services Business Process Transformation 2023 RadarView™
- SD-WAN Managed Services 2022-2023 RadarView™
- Global Hire-to-Retire Business Process Transformation 2022-2023 RadarView™
- CRM Implementation Services 2021 RadarView™
DIGITAL PRODUCTS
Select any RadarView to read the report summary or download sample pages, free.
- Cloud Customer Relationship Management Suites 2024 RadarView™
- Intelligent Process Mining Platforms 2024 RadarView™
- Conversational AI Platforms 2024 RadarView™
- Cloud Platforms 2024 RadarView™
- Generative AI Platforms Q2 2024 RadarView™
- Responsible AI Platforms 2024 RadarView™
- Intelligent Document Processing Platforms 2022 RadarView™
- Customer Relationship Management Suites 2022 RadarView™
- Human Capital Management Suites 2022 RadarView™
- Financial Management Suites 2022 RadarView™
- Autonomous Medical Coding Products 2022 RadarView Scan™
- Government Cloud Platforms 2021-2022 RadarView™
- UCaaS Platforms 2021-2022 RadarView™
- Enterprise Security Orchestration Platforms 2020 RadarView™
- Intelligent Automation Tools 2020 RadarView™
INDUSTRY DIGITAL SERVICES
Select any RadarView to read the report summary or download sample pages, free.
- Life and Annuities Insurance Digital Services 2024–2025 RadarView™
- Governance, Risk, and Compliance Services 2024 RadarView™
- Higher Education Digital Services 2024 RadarView™
- Financial Services Digital Services 2024 RadarView™
- Freight and Logistics Digital Services 2024 RadarView™
- Property and Casualty Insurance Digital Services 2024 RadarView™
- Healthcare Provider Digital Services 2024 RadarView™
- Generative AI Infrastructure Suite 2024 RadarView™
- Telecom Digital Services 2024 RadarView™
- State and Local Government Digital Services 2024 RadarView™
- Utilities Digital Services 2024 RadarView™
- Supply Chain Operations Services Business Process Transformation 2024 RadarView™
- Banking Digital Services 2024 RadarView™
- Manufacturing Digital Services 2024 RadarView™
- Retail Digital Services 2024 RadarView™
- Healthcare Payor Digital Services 2024 RadarView™
- Airlines and Airports Digital Services 2024 RadarView™
- Engineering and Construction Digital Services 2024 RadarView™
- Life Sciences Digital Services 2024 RadarView™
- Aerospace & Defence Digital Services 2023-2024 RadarView™
- High-Tech Industry Digital Services 2023–2024 RadarView™
- Media & Entertainment Digital Services 2023-2024 RadarView™
- CPG Digital Services 2022-2023 RadarView™
- Travel & Hospitality Digital Services 2022-2023 RadarView™
- Insurance Digital Services 2021-2022 RadarView™
- Healthcare Digital Services 2019-2020 RadarView™
REGIONAL DIGITAL SERVICES
Select any RadarView to read the report summary or download sample pages, free.
Upcoming Releases
Publication dates shown may vary, based on changing priorities.
| # | RadarView™ Title | Theme | Planned Release Date |
|---|---|---|---|
| 1 | Talent Acquisition Services | Business Process Transformation | November 2024 |
| 2 | Aerospace & Defense Digital Services | Industry & Regional | November 2024 |
| 3 | Intelligent Document Processing Platform | Automation & AI | November 2024 |
| 4 | Cloud HCM Suites | Enterprise Applications | November 2024 |
| 5 | High-Tech Digital Services | Industry & Regional | November 2024 |
| 6 | L&A Insurance Digital Services | Industry & Regional | November 2024 |
| 7 | Tech Enabled Sustainability Services | Sustainability | November 2024 |
| 8 | Content Trust & Safety Services | Business Process Transformation | November 2024 |
| 9 | Nordics Digital Services | Industry & Regional | November 2024 |
| 10 | Blockchain Services | Digital Operations & Connectivity | December 2024 |
| 11 | SAP S/4HANA Services | Enterprise Applications | December 2024 |
| 12 | F&A Business Process Transformation | Business Process Transformation | December 2024 |
| 13 | CX Center Business Process Transformation | Business Process Transformation | December 2024 |
| 14 | Payroll Business Process Transformation | Business Process Transformation | December 2024 |
| 15 | Healthcare Payor Business Process Transformation | Business Process Transformation | December 2024 |
| 16 | LLMOps Platform | Automation & AI | Q1 |
| 17 | Airlines and Airports | Industry & Regional | Q1 |
| 18 | Engineering & Construction | Industry & Regional | Q1 |
| 19 | Gulf Cooperation Council (GCC) | Industry & Regional | Q1 |
| 20 | Life Sciences | Industry & Regional | Q1 |
| 21 | Retail | Industry & Regional | Q1 |
| 22 | AR/VR/XR Services | Automation & AI | Q1 |
| 23 | Network Managed Services | Cloud & Infrastructure Transformation, Risk & Governance | Q1 |
| 24 | Multisourcing Service Integration (MSI) Services | Enterprise Applications | Q1 |
| 25 | Telecom | Industry & Regional | Q1 |
| 26 | Veeva Services | Industry & Regional | Q2 |
| 27 | Applied AI Services | Automation & AI | Q2 |
| 28 | Responsible AI Platforms | Automation & AI | Q2 |
| 29 | Advanced Network Services | Cloud & Infrastructure Transformation, Risk & Governance | Q2 |
| 30 | Application Management Services (AMS) | Enterprise Applications | Q2 |
| 31 | Cybersecurity Services | Cloud & Infrastructure Transformation, Risk & Governance | Q2 |
| 32 | Banking | Industry & Regional | Q2 |
| 33 | Benelux | Industry & Regional | Q2 |
| 34 | IoT Services | Industry & Regional | Q2 |
| 35 | Banking Process Transformation | Business Process Transformation | Q2 |
| 36 | Clinical and Care Management Services Process Transformation | Business Process Transformation | Q2 |
| 37 | Digital Masters – Process Transformation | Business Process Transformation | Q2 |
| 38 | Supply Chain Operations | Business Process Transformation | Q2 |
| 39 | SAP SucessFactors Services | Enterprise Applications | Q2 |
| 40 | Global Capability Center (GCC) Provider Services | Industry & Regional | Q2 |
| 41 | Freight & Logistics | Industry & Regional | Q2 |
| 42 | State and Local Government | Industry & Regional | Q2 |
| 43 | P&C Insurance Process Transformation | Business Process Transformation | Q2 |
| 44 | Data Lake Platforms | Automation & AI | Q2 |
| 45 | Generative AI Infra Suite | Automation & AI | Q2 |
| 46 | Consumer Packaged Goods | Industry & Regional | Q2 |
| 47 | Healthcare Payor | Industry & Regional | Q2 |
| 48 | Manufacturing | Industry & Regional | Q2 |
| 49 | P&C Insurance | Industry & Regional | Q2 |
| 50 | Travel, Transportation & Hospitality | Industry & Regional | Q2 |
| 51 | Digital CX Services | Enterprise Applications | Q3 |
| 52 | Data Center Managed Services | Cloud & Infrastructure Transformation, Risk & Governance | Q3 |
| 53 | Digital Workplace Services | Cloud & Infrastructure Transformation, Risk & Governance | Q3 |
| 54 | Financial Services | Industry & Regional | Q3 |
| 55 | Higher Education | Industry & Regional | Q3 |
| 56 | UK | Industry & Regional | Q3 |
| 57 | Generative AI Platforms | Automation & AI | Q3 |
| 58 | Procurement | Business Process Transformation | Q3 |
| 59 | Revenue Cycle Management | Business Process Transformation | Q3 |
| 60 | Digital Masters – Digital Prerequisites | Cloud & Infrastructure Transformation, Risk & Governance | Q3 |
| 61 | Salesforce Services | Enterprise Applications | Q3 |
| 62 | Workday HCM Services | Enterprise Applications | Q3 |
| 63 | Media & Entertainment | Industry & Regional | Q3 |
| 64 | Utilities | Industry & Regional | Q3 |
| 65 | Data Management and Advanced Analytics Services | Automation & AI | Q3 |
| 66 | Generative AI Services | Automation & AI | Q3 |
| 67 | Mortgage Process Transformation | Business Process Transformation | Q3 |
| 68 | Talent Acquisition Services | Business Process Transformation | Q3 |
| 69 | Canada | Industry & Regional | Q3 |
| 70 | Digital Engineering Services | Industry & Regional | Q3 |
| 71 | Aerospace & Defense | Industry & Regional | Q4 |
| 72 | Blockchain Services | Industry & Regional | Q4 |
| 73 | Healthcare Provider | Industry & Regional | Q4 |
| 74 | L&A Insurance | Industry & Regional | Q4 |
| 75 | Digital Talent Capability | Automation & AI | Q4 |
| 76 | Intelligent Automation Services | Automation & AI | Q4 |
| 77 | Intelligent ITOps Services | Automation & AI | Q4 |
| 78 | Clinical Data Management Process Transformation | Business Process Transformation | Q4 |
| 79 | Content Trust & Safety Services | Business Process Transformation | Q4 |
| 80 | Digital Commerce Services | Enterprise Applications | Q4 |
| 81 | End-user Computing services | Cloud & Infrastructure Transformation, Risk & Governance | Q4 |
| 82 | Hybrid Enterprise Cloud Services | Cloud & Infrastructure Transformation, Risk & Governance | Q4 |
| 83 | High-Tech | Industry & Regional | Q4 |
| 84 | Nordics | Industry & Regional | Q4 |
| 85 | Tech Enabled Sustainability Services | Sustainability | Q4 |
| 86 | CX Center | Business Process Transformation | Q4 |
| 87 | Finance & Accounting | Business Process Transformation | Q4 |
| 88 | Healthcare Payor Process Transformation | Business Process Transformation | Q4 |
| 89 | Payroll | Business Process Transformation | Q4 |
| 90 | Governance, Risk and Compliance Services | Cloud & Infrastructure Transformation, Risk & Governance | Q4 |
| 91 | Oracle Cloud ERP Services | Enterprise Applications | Q4 |
| 92 | SAP S/4HANA Services | Enterprise Applications | Q4 |
Comprehensive,
independent,
and
innovative
Research Methodology
Our assessment methodology is based on our proprietary Digital Maturity Framework, which measures technology product and service providers on the factors that are most critical to global organizations. The framework also encourages technology suppliers to become more innovative and customer-centric in their products and services.
The research methodology combines outreach to suppliers serving a given market, along with independent collection of market data. Comprehensive surveys and briefings with our analysts ensure that participating suppliers clearly represent their current capabilities and investments for the future. We supplement our research with analytics using proprietary metrics and client-side market checks, in addition to data points collected from our experience in client projects.
Our analysis is customized for each RadarView™ to ensure that we consider only the most relevant information for each coverage area:
MULTI-CHANNEL DATA CAPTURE
CUSTOM COVERAGE AREA SPECIFIC ASSESSMENT PARAMETERS
DIGITAL-FIRST METRICS
INDEPENDENT MARKET CHECKS
Coverage Roadmap
Our RadarView 2025 agenda includes technology product and service themes as well as industry themes.
Technology themed RadarViews currently cover five categories of digital technologies: Digital Operations & Connectivity, Cloud Transformation, Enterprise Solutions, Risk & Governance, and Automation and Artificial Intelligence.
In addition, we will release our flagship Digital Masters RadarView, which includes analysis of six individual RadarViews combining Applied AI and Advanced Analytics Services, Blockchain Services, Cybersecurity Services, Hybrid Enterprise Cloud Services, Intelligent Automation Services, and Internet of Things Services.
Contact Us
Akshay Khanna
Partner
Swapnil Bhatnagar
Partner